Frequently Asked Questions
Everything you need to know about WelleCo supplements, shipping, and your wellness journey.
How long will it take to receive my WelleCo order?
Standard shipping within Australia typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery, generally arriving within 1-2 business days depending on your location.
Can I return my products if I change my mind?
Due to the consumable nature of our beauty and wellness supplements, we cannot accept returns for change of mind once the seal is broken. If your product arrives damaged or is incorrect, please contact our customer service team within 7 days.
Are WelleCo products suitable for pregnant or breastfeeding women?
While our products are made from clean, plant-based ingredients, we always recommend consulting with your primary healthcare professional before starting any new supplement routine during pregnancy or breastfeeding.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For your convenience, we also offer shop-now-pay-later options via Afterpay and ZipPay, as well as PayPal and Apple Pay.
How should I store my WelleCo elixirs to maintain freshness?
To preserve the potency of our premium ingredients, we recommend storing your powders in a cool, dry place below 25°C. For the ultimate freshness, many customers prefer to store their Super Elixir in our UV-protected glass caddy.
Are your products vegan and gluten-free?
Yes, the majority of our range, including The Super Elixir and Nourishing Protein, is formulated to be vegan-friendly and gluten-free. Please check the specific ingredient list on each product page for detailed dietary information.